Ashish Bhatt
Technical Support Analyst (L2) at Brevo
CRM & MarTech Specialist | Solving Technical Puzzles with Precision
About Me
I thrive on solving problems—especially the tricky, technical kind. Over six years in technical support across CRM, MarTech, and logistics platforms.
I help businesses keep digital operations smooth and customers happy. Every issue solved reminds me why I love this career.
Known for calm attitude under pressure. Expertise in cloud platforms (AWS/GCP), SQL, Bash scripting, logs, and APIs.
Cloud Platforms
AWS/GCP expertise
Scripting
SQL & Bash proficiency
Technical Support
6+ years experience
Professional Experience
1
Brevo - Technical Support Analyst (L2)
February 2023 - Present
- Maintained 100% SLA compliance for enterprise clients
- Enhanced website forms with HTML and CSS
- Developed training materials for faster onboarding
- Tracked recurring issues for CX Team
2
FarEye - Senior Technical Support Engineer (L2)
June 2021 - December 2022
- Led team of L1 engineers
- Reduced issue reports by 70% for Hindustan Zinc Limited
- Tested workflows with Postman
- Collaborated with development teams
3
FarEye - Technical Support Engineer (L1)
August 2019 - May 2021
- Resolved customer tech issues via tickets and emails
- Increased customer satisfaction by 25%
- Documented customer interactions and technical glitches
Key Achievements
100%
SLA Compliance
Enterprise client support
70%
Issue Reduction
Hindustan Zinc Limited
25%
Satisfaction Increase
Customer experience boost
Employee of the Quarter 2, 2021
July, August, September at The Phoenix
Employee of H1, 2025
Pinnacle Award recognition
Education & Certifications
Education
- Bachelor of Technology, Electronics and Communication Engineering
- ABES Engineering College (2015-2019)
Certifications
- NPTEL - Problem Solving Through Programming In C
- The Fundamentals of Digital Marketing
- Introduction to DevOps Course
- Learn the Command Line Course
Technical Skills
Cloud Platforms
AWS and GCP expertise for enterprise solutions
WordPress & WooCommerce
Website customization and e-commerce platforms
SQL & Bash
Scripting and database management
APIs & Integration
Testing with Postman and system integration
What Drives Me
"Every issue I solve, big or small, reminds me why I truly enjoy this career. My work helps people—and drives business results at the same time."
Problem Solving
Tackling tricky technical challenges with precision and calm
Continuous Learning
Curiosity drives me to master new tools and technologies
Team Collaboration
Clear communication and knowledge sharing with colleagues
Looking Forward
Ready for next-level Technical Support Lead/Senior Support/Cloud Support role. Seeking team that values innovation and human touch.
Let's connect! I'd love to chat about how I can help your team thrive.
Contact Information
Location
Sector-22, Noida, Uttar Pradesh, 201301
Phone
8527092366
Email
LinkedIn
linkedin.com/in/ashbhatt